Effective Date: 17 May 2025

At Scuffers (ABN [insert ABN if applicable]), we are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information when you visit our website scuffers.au, purchase our products, or interact with us.

1. Who We Are

Scuffers is an Australian clothing brand based at:

1341 Dandenong Rd,
Malvern East VIC 3145,
Australia

If you have any questions regarding this policy or how we handle your information, you can contact us at:

📧 support@scuffersstore.ca

2. What Information We Collect

We may collect the following types of personal information:

  • Identification information – such as your name, email address, postal address, and phone number.

  • Payment details – such as your billing information and transaction details.

  • Account details – if you create an account with us.

  • Purchase history – products you’ve bought or added to your cart.

  • Technical information – including your IP address, browser type, device type, and cookies (see section 6).

  • Marketing preferences – including your subscription to our newsletters or promotional communications.

3. How We Collect Your Information

We may collect your personal information in several ways:

  • When you visit or use our website.

  • When you place an order or create an account.

  • When you sign up for our newsletter or marketing communications.

  • When you contact our customer service.

  • Through cookies and other tracking technologies.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or inquiries.

  • Improve and personalise your shopping experience.

  • Send marketing emails and updates (if you opt in).

  • Monitor and improve our website performance.

  • Comply with legal obligations and prevent fraud.

5. Disclosure of Your Information

We do not sell your personal information. We may share it with:

  • Payment processors and delivery services to complete your purchases.

  • IT and system support providers to maintain our website and systems.

  • Marketing platforms for sending emails or managing campaigns.

  • Government or regulatory authorities, where required by law.

All third-party service providers are required to maintain the confidentiality and security of your information.

6. Cookies and Tracking Technologies

Our website uses cookies to:

  • Improve your browsing experience.

  • Remember your preferences and cart items.

  • Analyse website traffic and usage patterns.

You can manage cookie preferences in your browser settings. However, disabling cookies may affect your ability to use some features of our site.

7. Marketing Communications

If you subscribe to our mailing list, we may send you promotional materials about our latest products and offers. You can unsubscribe at any time by clicking the “unsubscribe” link in any email or by contacting us directly at support@scuffersstore.ca.

8. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of data transmission over the internet is 100% secure.

9. Accessing and Correcting Your Information

You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please email us at support@scuffersstore.ca.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any concerns or complaints about your privacy or this policy, please contact us at:

📧 support@scuffersstore.ca
đź“Ť 1341 Dandenong Rd, Malvern East VIC 3145, Australia

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.